Membership platforms used to be chosen by the membership team. Now that they run renewals, payments and events, finance leaders have a real stake in the decision, and the questions they ask are often the ones that matter most.
Employer-funded individual membership is common in professional bodies. Whether your system keeps billing and renewal genuinely separate determines whether those members even know when their membership is at risk.
Offering free webinars and seminars to members is a powerful retention tool — until the cost of delivering them manually makes it unviable. Here's what changes when the platform does the heavy lifting.
Most platforms claim they handle chapter dues. Your finance team finds out whether that's true after go-live. Here's what to check, from revenue attribution and accounting sync to US state sales tax, before you commit to an AMS.
When IT leads evaluate a membership platform, security questions come up early, and they should. Jack Thompson, Technical Support & Systems Manager at Pixl8 Group, explains what genuine platform security looks like beyond the marketing claims.
Jen Sproul, Chief Executive of Institute of Internal Communication shared the secrets behind their successful technology journey with delegates at Memcom 2023.
