Product innovation at ReadyMembership: our journey of continuous enhancement
Hello, I'm Steve Dowle, Head of Product at Pixl8, and I'm thrilled to share some exciting developments in our ReadyMembership platform.
As someone who's been deeply involved in shaping the future of membership management technology, I wanted to take a moment to explain how we approach product releases and highlight some groundbreaking features from our latest update.
Our philosophy on product development
At ReadyMembership, we don't just build features—we solve real problems. Unlike platforms that overwhelm users with dozens of half-baked features, we focus on fewer capabilities that genuinely transform how membership organisations operate. Our release cycle is driven by a simple principle: listening to our clients and understanding the evolving needs of membership organisations.
We operate on a regular release schedule, typically delivering major updates every few months. This approach allows us to respond quickly to changing requirements whilst ensuring each release is thoroughly tested—a refreshing change from platforms that either move too slowly or push out unstable updates.
ReadyMembership 2025.5: a major leap forward
Our latest release represents perhaps our most ambitious update to date. What started as routine improvements to Eventfolio and shop discounts evolved into a comprehensive enhancement of the platform's core functionality.
The game changer: an AI-powered platform
I'm particularly excited about our new AI-powered admin chat assistant. This isn't just another chatbot—it's an intelligent companion trained specifically on ReadyMembership's knowledge hub. While most membership platforms treat AI as a generic add-on, we've built ours from the ground up to understand the nuances of membership management.
Users can now ask natural language questions about making the most of the platform, eliminating the frustration of searching through documentation. Instead of waiting for support or hunting through help articles, administrators can simply ask, "How do I set up automated payment reminders?" and receive instant, contextual guidance.
This isn’t all - users can enhance their ReadyMembership platforms with our advanced AI solution - ReadyIntelligence. It works with your data and knowledge to give you faster answers and deeper insights, speeding up member enquiries and freeing up staff to focus on delivering high-value benefits.
Smarter forms that save time
Our enhanced formbuilder now supports multi-page forms with conditional logic. Each page can include rules determining whether users need to complete it based on their profile or previous responses. Many platforms claim to offer flexible forms, but they typically require complex technical setup or force you into rigid templates. Our approach is different—sophisticated logic that works through simple, intuitive configuration.
Whether you're running complex membership applications or detailed event surveys, the system adapts to your needs without requiring technical expertise.
Event management revolution
For conference organisers, we've introduced session searching functionality that transforms how attendees discover content. Users can now create dedicated session pages with faceted search capabilities, allowing conference-goers to filter sessions by topic, speaker, or any custom criteria. Whilst other solutions treat event management as a separate bolt-on module, we've integrated these capabilities seamlessly into your membership workflow.
We've also enhanced our pending bookings management system, providing administrators with sophisticated tools to convert tentative bookings into confirmed ones whilst managing capacity effectively.
Communication gets personal
Our message centre has received significant attention in this release. We've introduced user safety controls—members can now block and report inappropriate contacts, creating safer community spaces. For administrators, optional chat transcript functionality provides oversight capabilities when needed, whilst new email notifications ensure members never miss important messages.
Financial intelligence
We've revolutionised our discount system with stacked discounts and item-specific targeting. Organisations can now create sophisticated pricing strategies, applying multiple discounts to single baskets or targeting specific products. We've also extended stock control to digital products, recognising that modern membership organisations often sell online courses, webinars, and digital resources alongside physical goods.
Looking forward
What excites me most about this release isn't just the individual features—it's what they represent. While others in the membership space are still catching up with basic automation, we're already pioneering the next generation of intelligent membership management.
The AI assistant isn't just a feature—it's a glimpse into how membership platforms should work. Smart forms demonstrate our understanding that one size never fits all. Enhanced event management shows we're listening to the operational challenges our clients face daily.
As we continue developing ReadyMembership, our focus remains on practical innovation—technology that solves real problems rather than creating new ones. Every feature we build must pass a simple test: does it make our users' lives genuinely better?
The future of membership management is here, and it's more intuitive, powerful, and user-friendly than ever before.
